Parents guide to luxury student accommodation

For Parents

More than accommodation.
A care system.

We don't just house guests - we look after them.

Ethos & Care

A family business,
looking after yours.

Student Luxe was founded by family, and is run by a small, accountable team who genuinely care. There are no call centres. No ticketing systems. Every enquiry, every check-in, every late-night call goes to a real person who knows your child by name.

  • 01
    Family-run, boutique by design
    We're not a faceless agency. We're a small, hands-on team, accountable to every guest and every parent we work with. The same people answer the phone, write the contracts, and check in throughout the stay.
  • 02
    The all-inclusive model
    Bills, housekeeping, maintenance, and Wi-Fi all included in one transparent rate. No hidden fees, no nasty surprises, no unexpected costs landing in your inbox six months in.
  • 03
    Earned trust, not borrowed
    As of March 2026, we've handled over 3,400 bookings since our inception in 2019. Nobody's perfect, but our reputation is built on each one of those stays.
Parent: Leslie Sharp
"We were initially quite apprehensive about our daughter being so far from home for her studies, but the team settled her in from day one and checked in regularly to make sure she felt at home quickly. We were very impressed with Lina and Jessica in particular!"
Parent of student attending Imperial College Academic year 2024 / 25
Read more reviews
A team that cares

The lovely people
at your service.

Guest experience sits at the heart of what we do. Every team member is dedicated to delivering five-star service, ensuring every stay feels personal, and is genuinely invested in your child's experience with us.

Thanathorn Oui-Panich

Mo
Michele Gargiulo

Michele
Lina Staugaityte

Lina
Jessica Charriz

Jessica
Joe Li

Joe
Rongrong Luo

Rongrong
Meet the full team
Professionally-managed apartments

Not a private landlord.
An accredited operator.

Most short-term rentals are run by individual landlords or untested platforms — with no governing body, no inspection process, and no formal recourse if something goes wrong. We're held to a higher standard. Luxe is accredited by the two leading bodies in UK serviced apartments — the same standards that govern accommodation for corporate executives, diplomats, and visiting professionals.

ASAP Member

Association of Serviced Apartment Providers

The UK's leading trade body for the serviced apartment sector. ASAP membership means our properties meet rigorous standards on health and safety, fire compliance, gas certification, contract transparency, and guest protection. Every property is independently audited.

Learn about ASAP →
CHPA Accredited

Corporate Housing Providers Association

The international standard for extended-stay corporate accommodation. CHPA accreditation signals that our properties meet the expectations of multinational employers relocating senior executives — the same standards now extended to families placing their children with us.

Learn about CHPA →
How we compare
Private landlord
No formal accreditation or governing body
Self-certified safety standards
Limited or no recourse if issues arise
Single point of failure
Booking platforms
Marketplace — quality varies wildly between hosts
No physical presence — automated support only
Listings can be misleading or outdated
You're on your own at 3am
Student Luxe
ASAP & CHPA accredited operator
Independently audited safety standards
Formal complaints process & team accountability
24/7 concierge — a real person, every time
From enquiry to settled in

The first 48 hours.
Handled.

The arrival is the moment most parents worry about. Here's exactly what happens — from the days before your child lands, to the moment they're settled in.

7 days before arrival

Pre-arrival prep

  • Apartment fully inspected — cleanliness, working appliances, Wi-Fi tested, heating verified.
  • Personalised welcome hamper arranged based on dietary preferences, allergies, and any family notes.
  • Check-in time confirmed with both parent and child — no last-minute scrambling.
  • Account manager introduced by name and contact details, available throughout the stay.
Arrival day

A soft landing

  • Optional airport or station meet-and-greet in your child's preferred language.
  • In-person welcome at the apartment — keys handed over, walkthrough of appliances, building amenities, and emergency exits.
  • Wi-Fi set up on their devices before we leave the apartment.
  • Confirmation message sent to parents the moment your child is settled in.
Day 2

Finding their feet

  • Local orientation walk available — the nearest pharmacy, supermarket, doctor, transport, and the route to campus.
  • Welcome call from the Guest Experience team — checking everything is as expected and answering any first-day questions.
  • Curated local recommendations based on your child's interests — from the best gyms to where students actually eat.
Day 3 onwards

Always here. Never intrusive.

  • Final settled-in confirmation sent to parents — typically within 72 hours of arrival.
  • 24/7 concierge available — for everything from a broken boiler to a lost key, day or night.
  • Optional regular parent updates — from full weekly check-ins to entirely hands-off. You set the pace.
A team that cares

Real people.
Always there.

No call centres. No ticketing systems. From your first enquiry through to the final week of the stay, you'll be looked after by named members of our team — the same people, every time.

Sam Smithies

Sam Smithies

Head of Sales & Reservations, UK
Edoardo Martelli

Edoardo Martelli

Head of Sales, US & Europe
Lina Staugaityte

Lina Staugaityte

Head of Guest Experience
Jessica Charriz

Jessica Charriz

Guest Experience Specialist
Meet the full team
The process

Simple from your
first message

We've designed the entire process so that by the time your child arrives, you've had to think about very little.

1
Tell us about your child
Fill in our parents form — their city, personality, and what matters most to you. This isn't a booking form, it's a conversation starter.
2
We build a shortlist
A member of our team personally selects apartments that fit their study schedule, budget, and lifestyle — not just a filtered list.
3
You review and confirm
We present your options clearly. Contracts can be in your name. We handle every detail of the paperwork and deposit process.
4
We take it from here
Check-in, the welcome experience, maintenance, ongoing support — all managed. You're kept as involved as you'd like to be.
Our guarantees

What you can
always expect

Transparent pricing
One figure. No hidden fees. Everything your child needs is included — bills, housekeeping, utilities, concierge.
One business day response
Every enquiry is personally handled. You'll hear from a real member of our Reservations Team — in your language.
Properties we stand behind
Every apartment is inspected, approved, and maintained to the standard we'd expect for our own families.

We respond in your language

🇬🇧
English
English
🇪🇸
Spanish
Español
🇮🇹
Italian
Italiano
🇫🇷
French
Français
🇨🇳
Chinese
中文
& more
Common questions

What parents
ask us most

Can I pay and manage the tenancy on behalf of my child?
Yes — we regularly work with parents, family offices, and agents who handle the financial side directly. Contracts can be arranged entirely in the parent's name, and we're used to working with third-party payers. Your child's name appears on the apartment; yours on the paperwork and payment. We'll explain the exact structure when we're in touch.
What if my child is under 18?
Some of our properties require residents to be 18+. For under-18s, we have a curated selection of arrangements with additional guardian co-signing requirements and specific safeguarding provisions in place. Please mention this in your enquiry and we'll confirm which options are suitable straight away.
Will someone be available if something goes wrong?
Always. Our concierge team is available around the clock — for maintenance, emergencies, lockouts, or anything else. For parents who want it, we offer optional regular check-ins and can flag anything unusual directly to your preferred contact, without your child needing to ask us to.
How are your apartments different from university halls or PBSA?
Our apartments are fully serviced, privately located, and maintained to a hotel standard — managed for the individual, not the lowest common denominator of a large complex. Weekly housekeeping, a concierge, included bills, and premium locations are standard. They're homes, not dorms — and the difference is felt from day one.
Do you help with the welcome experience and settling in?
Yes — and this is something we genuinely care about. We can arrange airport or station pickup, a personalised welcome hamper based on your child's interests, local recommendations for gyms, restaurants, and activities, and an introduction to the area on arrival. Tell us about your child in the enquiry form and we'll make the first few days feel like they were expected.
In which cities do you operate?
We currently have properties in London, Paris, New York, Madrid, and Cambridge. We also have a curated network of partner properties in Edinburgh, Manchester, Florence, Milan, Amsterdam, Barcelona, and more. If you're looking somewhere not listed, get in touch — we may well be able to help.
Get started

Ready to talk about
your child's stay?

Our Reservations Team responds within one business day — in English, French, Spanish, Italian, or Chinese. Tell us about your child and we'll take care of the rest.

Make a parents enquiry → Or call us directly

Your details are safe and never shared with third parties. We'll only use your information to respond to your enquiry.